Data-driven service design
A workshop series with professor Jodi Forlizzi
Service design | UX/UI Design | Politecnico di Milano 2020
_role & responsibilities:
Creating maps, and diagrams. Primary research, service blueprint,
user journey, user persona.
_tools used:
Figma
Miro
After Effects
Brief
During the User Centered Design workshop given by Jodi Forlizzi (June 2020), we were asked to develop a retail service design in the times of a global pandemic. We designed the service for La Feltrinellli, a renowned Italian bookstore. This service exercise was notably interesting as we started with the matchmaking in order to generate the concept.
Buying a book in 2020
Book purchasing system
Insights clustering
Insights clustering
Persona
Alicia – the hip millennial bookworm
