Service design | UX/UI Design | Politecnico di Milano 2020
Creating maps, and diagrams. Primary research, service blueprint,
user journey, user persona.
During the User Centered Design workshop given by Jodi Forlizzi (June 2020), we were asked to develop a retail service design in the times of a global pandemic. We designed the service for La Feltrinellli, a renowned Italian bookstore. This service exercise was notably interesting as we started with the matchmaking in order to generate the concept.
Alicia – the hip millennial bookworm